How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email info@redeemedisrael.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Key of David Publishing
Returns Department Tracking #
PO Box 947
Palatka, FL 32178
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned. These include music, software, and audiobooks.
Restocking Fee
All items are subject to a 10% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Key of David Publishing
PO Box 947
Palatka, FL 32178
Shipping Policy
Turnaround
All orders are shipped within 72 hours Monday – Friday 8am – 5pm. We do not take or ship orders on Shabbat or High Holy Days
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. At this time, we cannot ship outside of the U.S. or Canada.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
